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You can send, request, or receive money with Zelle®. To get started, log into the American Riviera Bank App Tap "+" at the bottom of the screen, then select the Zelle® icon.
To send money using Zelle®, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile number), add the amount you'd like to send and an optional note, review, then hit "Send." The recipient will receive an email or text message notification via the method they used to enroll with Zelle®. Money is available to your recipient in minutes if they are already enrolled with Zelle®.
To request money using Zelle®, choose "Request," select the individual from whom you'd like to request money, enter the amount you'd like, include an optional note, review and hit "Request". If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number.
To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your American Riviera Bank account, typically within minutes.
If someone sent you money with Zelle® and you have not yet enrolled with Zelle®, follow these steps:
You can find a full list of participating banks and credit unions live with Zelle® at Zellepay.com.
If your recipient's bank or credit union isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address or U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
No, American Riviera Bank® does not charge any fees to use Zelle® in our mobile app.
Your mobile carrier's messaging and data rates may apply.
You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment". If you do not see this option available, please contact our customer support team at 805 965 5942 for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our customer support team at 805 965 5942 so we can help you.
In order to use Zelle®, the sender and recipient's bank or credit union accounts must be based in the U.S.
Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your American Riviera Bank App or online banking using just their email address or U.S. mobile number.
Neither American Riviera Bank nor Zelle® offers purchase protection for payments made with Zelle® - for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.
Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor.1
Since money is sent directly from your American Riviera Bank account to another person's bank account within minutes1, Zelle® should only be used to send money to friends, family and others you trust.
If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don't know is high risk).
Neither American Riviera Bank nor Zelle® offers purchase protection for payments made with Zelle® - for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.
Keeping your money and information safe is a top priority for American Riviera Bank. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your American Riviera Bank account safe.
Yes, they will receive a notification via email or text message.
To cancel text messages from Zelle®, reply STOP to the text message or send “STOP” to 20736. Msg and data rates may apply.
Once you are enrolled, you can change the notification settings by tapping the settings icon (gear), then select Mobile or Email (text messages agreement will apply for mobile).
You can change the account you send and receive money with by tapping the settings icon (gear), then selecting the account you want under Funding Account
During enrollment, you will have the option to change your phone number or transfer your token over to ARB.
A request will expire after 14 days if it has not been acted on.
You will be given an opportunity in Zelle® to correct this during the Send or Request process
You are not required to give Zelle® access to your contacts to use the product. By granting access, Zelle® will add your contacts to the app so you can select them easily; if you do not grant this access, you will need to set up your contacts manually (take care to enter their contact information correctly or you may send funds to the wrong person!).
Once you are enrolled, you can change the phone number or email account by tapping the settings icon (gear), then tapping + Add Mobile or + Add Email.
You can select any account to connect initially; once you are enrolled, you can change the account you send and receive money with by tapping the settings icon (gear), then selecting the account you want under Funding Account.
Initial limits are $900 per transaction and $1,100 per day. Limit increases may be requested by reaching out to our Digital Support Team ([email protected] or 805-880-7606).
