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Visit your local branch or give us a call at 805-965-5942. We have extended our telephone support to include after-hour assistance beginning October 10.
In order to ensure any interest accrued over the upgrade weekend was captured, we needed to apply it to the account. We then removed it so your accruals will be correct on your next statement when interest is paid as well as at the end of the year.
We will be updating the ATMs as part of the upgrade. As a result, there will be a temporary disruption of service for each location prior to the upgrade weekend. You may use ATMs at other financial institutions during this time. See your deposit agreement for information on reimbursed ATM surcharges.
Scheduled Maintenance:
Our Telebanking phone number is changing to 877-776-3716. For assistance logging in, please reach out to Digital Support at [email protected] or 805-880-7606.
Our Lost/Stolen Debit Card phone number is changing to 855-267-5308.
These phone numbers will also be available on our website at arb.bank/customer-support for your convenience.
Our branch and office hours will not be affected. All locations will continue to be open from 9:00am to 5:00pm Monday through Friday. We have also extended our support to include after-hour phone assistance.
No, there will be no changes to payment dates for safe deposit boxes.
No, there will be no changes to payment dates for loans.
No, since your routing number and account number are not changing, all current direct deposits or automatic payments will continue to process as scheduled.
Your analysis statement will generate on October 6 and will include all charges from activity and services utilized in September. Charges will be waived for the month of October so you will see no charges from activity and services utilized in October on your November analysis statement which will generate on the usual schedule.
Your checking account statement will generate on October 6. If your account earns interest, any accrued interest will be paid at that point. On a go-forward basis, your account statement will generate on the last business day of each month (if the last day falls on a weekend, the statement will generate the previous Friday). This means you will receive two account statements for October: one generated on October 6 and one generated on October 31.
The statement format will change slightly, but the content will remain essentially the same. If you prefer to receive your statements electronically, you may enroll in e-statements through Online Banking (tap Statements in the app to enroll).
We planned the upgrade over the 3-day weekend observing Indigenous Peoples Day (October 7 through October 9) to minimize the impact to you and maintain complete access to your funds. We do not anticipate any time you will not have access to your funds by debit card; however, please consider alternative forms of payment (cash or check) during the upgrade weekend in case we experience an unplanned disruption of our debit card service. Refer to our FAQs about digital banking for information about accessing your account.
Yes, you may continue to use your ARB debit card. If you need to report a lost or stolen debit card over the weekend, please call 855-267-5308.
Yes, you may continue to use your ARB checks and deposit slips, as well as place reorders through Deluxe. Visit your branch or call us at 805-965-5942 for assistance.
Yes, our routing and transit number is not impacted by the upgrade. You may continue to use 122244333.
Yes, you will have the same account number(s) you have currently for checking, savings, and money market accounts, as well as certificates of deposit (CDs), individual retirement accounts (IRAs), and loans.
